Privacy Policy

Moon Creative Lab Inc., as a company that contributes to society, recognizes the importance of handling personal information appropriately and has established a personal information protection policy. As a company that seeks to create value for people everywhere, we have a vested interest in setting standards for the proper handling of personal information.

  1. When acquiring personal information, we will specify the purpose of use to the greatest extent possible and acquire personal information only to the extent necessary to achieve that purpose.
  2. Personal information shall be acquired in an appropriate manner and shall not be acquired through deception or other wrongful means.
  3. We will manage the personal information in our possession in an accurate and up-to-date manner within the scope necessary to meet the purpose of use, and will take reasonable safety measures to prevent and correct any possible leakage, loss, or damage of personal information.
  4. Complaints and consultations regarding personal information in our possession will be handled by contacting our inquiry desk, which can be reached at
  5. We will comply with laws and regulations, national guidelines, and other standards regarding the handling of personal information.
  6. We will establish a system for the protection of personal information, review it periodically, share our performance internally, and improve the system continuously.

Formulated on December 1, 2021 

Handling of Personal Information

Moon Creative Lab Inc. (“Company” or “we”) complies with the Act on the Protection of Personal Information of Japan, as well as related laws, and manages personal information appropriately and handles it as set forth below. In addition, we may establish separate rules for the handling of personal information with respect to specific services, in which case personal information will be handled in accordance with such rules.

The definition of "personal information" is as follows:

The term "personal information" refers to the following information held by the Company:

  • Information that can be used to identify a specific individual by name, address, telephone number, e-mail address, etc. (including information that can be easily cross-checked with other information to identify a specific individual as a result, even if the individual cannot be identified solely by the content of the information)
  • Those that contain personal identification codes.

Use of personal information

Personal information obtained by the Company will be used within the scope of the following purposes:

  • To use the functions on this website 
  • To confirm your identity
  • To respond to inquiries, to contact you, and to provide information and related services from us
  • To detect and prevent fraud and other abuses
  • To monitor and protect systems and networks
  • To provide and improve our services
  • To contact you in relation to this website and our services
  • To provide information about our services
  • To display advertisements and contents based on your interests
  • To improve the convenience of this website 
  • To analyze attribute information, behavioral history, etc. for the purpose of understanding preferences 
  • To conduct recruitment activities, manage job offers, and communicate with applicants regarding their personal information.


We will delete all of your personal information when the purpose of use of the personal information is completed.

Personal information provided to third parties

In principle, we will not provide personal information to third parties without your consent . However, in the following cases, personal information may be provided without your consent:


  • When required by law. 
  • When it is necessary to protect the life, body, or property of an individual and it is difficult to obtain the consent of the individual
  • When it is necessary to improve public health or promote the sound growth of children and it is difficult to obtain the consent of the individual
  • When it is necessary to cooperate with a national agency, a local government, or a person or organization entrusted by either of the foregoing in executing affairs prescribed by laws and regulations, and obtaining the consent of the individual is likely to impede the execution of such affairs.
  • When the third party is an academic research institution, etc., and it is necessary for the third party to handle the personal information for academic research purposes (including cases where part of the purpose of handling such personal information is for academic research purposes, and excluding cases where there is a risk of unjustified infringement on the rights and interests of the relevant person).
  • When personal information is provided in connection with the succession of business due to a merger or other reasons.

Outsource of Handling of Personal Information

The Company may outsource part of the handling of personal information to a third party within the scope necessary to achieve the purpose of use. The Company will select and evaluate the outsourcer from the perspective of personal information protection and information security before outsourcing. We will provide necessary and appropriate supervision over any outsourcer.

Security control measures

We will take necessary and appropriate measures to prevent any personal information data breach, and to otherwise safely manage your personal information. For details of our security control measures, please contact the inquiry desk below.

Use of Google Analytics

In order to improve our services, we automatically collect information such as Internet domain names, IP addresses, and browsing of this website. We also use Google Analytics provided by Google, Inc. Google Analytics uses cookies* to collect information about your behavior, as well as your demographic data such as age, gender, interests, etc., obtained from Google's advertising network and other sources. Information collected by Google Analytics is controlled by Google in accordance with its Terms of Use and Privacy Policy set forth below.

Google Privacy Policy

For details on how Google Analytics collects and processes data, please review "How Google uses information from sites or apps that use our services".

How Google uses information from sites or apps that use our services

You can disable Google Analytics through the "Google Analytics Opt-Out Add-on" provided by Google.

Google Analytics Opt-Out Add-on

You can set your browser to disable the cookie function, but you may not be able to use some of our services if you do so.

*A cookie is a mechanism that temporarily records data on your computer through your browser when you visit a website. Cookies record information about your device and the number of times you have visited the site, and are used to identify you as a visitor to the site.

Requests for the disclosure of personal information

When you make a request for notification of the purpose of use, disclosure of personal information and records of provision to third parties, correction, addition, or deletion of content, suspension of use, deletion, or suspension of provision to a third party (hereinafter referred to as "disclosure, etc."), the Company will comply with the request, to the extent necessary under applicable law, after we confirm the identity of the individual. However, depending on the nature of the request, the Company may not be able to respond without delay.

Also, depending on the content of the request, we may not be able to comply with the disclosure, etc. In that case, we will also provide the reason. For requests for disclosure, etc., please contact the inquiry desk below.

Contact for inquiries and requests for disclosure, etc. regarding personal information

Name of Company: Moon Creative Lab, Inc.

Address: 660 High Street, Palo Alto, CA 9408

Contact email: