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Authors: Matt Phillips, Senior Engineer, and Hoan Pham, Senior Product Designer at Moon Creative Lab<figure class="image image_resized" style="width:25%;"><img style="aspect-ratio:1238/1032;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Screenshot_2025_03_26_at_11_46_45_AM_1b034ce669.webp" alt="Screenshot_2025-03-26_at_11.46.45_AM.webp" width="1238" height="1032"></figure>Matt Phillips, Senior Engineer&nbsp;For Matt, one of the best parts of his job is hearing new ideas daily. Pitches for products, ways technology can improve society — which he sometimes gets to help build as a full stack developer and opinionated teammate. He thinks “LLMs are the coolest thing I've seen in my career.”<figure class="image image_resized" style="width:25%;"><img style="aspect-ratio:1788/2064;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Hoan_profile_f457b0d8f5.png" alt="Hoan profile.png" width="1788" height="2064"></figure>Hoan Pham, Senior Product DesignerHoan helps entrepreneurs brainstorm, define, and strategize future iterations of their product. He specializes in communication design, AI conversation design, and designing for AI workflows.<hr><figure class="image image_resized" style="width:75%;"><img style="aspect-ratio:720/405;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/short_090b1ea96d.gif" alt="short.gif" width="720" height="405"></figure>Hoan Pham and Matt Phillips work with Stephy Deng, founder of Adofaer.Moon Creative Lab recently had the pleasure of crossing paths with Stephy Deng, the founder of Adofaer, an AI-powered creative studio that enables fans to bring their wildest imaginings to life. With Adofaer, anyone can design custom toys and produce them at any scale, from a single prototype to a mass production run. Fun fact: Adofaer created possibly the first toy created by an AI-driven design tool!Stephy joined our educational program in Tokyo before diving into a more intensive workshop at our Palo Alto studio, where we had the opportunity to support her as she honed both her product and business.&nbsp;Designing and manufacturing a toy has long been a daunting endeavor: expensive, sluggish, and riddled with bottlenecks. Working alongside Adofaer gave us a rare glimpse into the industry’s challenges, and showed us three patterns that reduce impedance along the founder’s path.<h3>Pattern One: Founder-Market&nbsp;Fit Provides Unique Insight</h3>Stephy understands toys at a molecular level. She grew up immersed in the industry, watching the intricate ballet between designers, factories, and customers — the painstaking process of refining concepts, the smell of fresh-molded plastic, the final brushstrokes of paint before a toy reaches the shelf.She is also, by her own admission, a workaholic. Independent in thought, relentless in execution, and deeply embedded in her craft, she possesses an insider’s fluency in a world that outsiders struggle to grasp. This combo of deep domain expertise paired with an ability to build is what encourages her to see opportunities invisible to others.<figure class="image"><img style="aspect-ratio:384/512;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Adofaer_idea_board_566c8303ef.jpg" alt="Adofaer idea board.jpg" width="384" height="512"></figure><h3>Pattern Two: New Tech Unleashes Uncharted Creativity</h3>AI has iterated the approach. With today’s generative models, fans and hobbyists no longer need years of professional design experience to create something extraordinary.But deploying AI effectively is an art in itself. Because of Stephy’s profound knowledge of the toy industry, we were able to quickly identify which traditional processes were ripe for disruption — not with gimmicky, one-off AI solutions, but through an integrated, AI-driven pipeline.By sketching out ideas and testing workflows, we saw how multiple machine-learning techniques like diffusion models, mesh generation, and intelligent rendering could fuse into a single, seamless creative process. This interconnected approach is becoming a hallmark of the next wave of AI-powered design tools.<figure class="image"><img style="aspect-ratio:512/384;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Adofaer_whiteboard_8a2701a762.jpg" alt="Adofaer whiteboard.jpg" width="512" height="384"></figure><figure class="image"><img style="aspect-ratio:512/384;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Adofaer_whiteboard_2_69547101c4.jpg" alt="Adofaer whiteboard 2.jpg" width="512" height="384"></figure><h3>Pattern Three: A Global Mindset Builds Resilience</h3>Though based in Hong Kong, Stephy’s reach is planetary. Her ability to navigate multiple markets isn’t just an advantage — it’s a necessity.The most resilient entrepreneurs, we’ve found don’t just operate within a single ecosystem; they draw on knowledge, networks, and resources from across the world. Stephy, for example, merges her experience in Chinese manufacturing with an understanding of intellectual property law in Japan and the U.S., while cultivating partnerships in Europe and the Middle East.In an era where supply chains are volatile and digital platforms transcend borders, founders who can think globally — who can stitch together insights from disparate industries and regions — position themselves for success.<h3>&nbsp;</h3><h3>Adofaer Is On The Move!</h3>We’re thrilled to see Adofaer expanding, including an&nbsp;<a href="https://global.creww.me/global/en/real-madrid-next-accelerator-for-asia">exciting partnership with Real Madrid</a>. Want to design your own custom toy? Follow Adofaer on&nbsp;<a href="https://x.com/helloadofaer">X</a> and visit<a href="https://adofaer.com">&nbsp;Adofaer.com</a>.<h3>&nbsp;</h3><h3>Join Moon’s In-Residence Program</h3>Are you a founder with a bold vision? Our&nbsp;<a href="https://www.mooncreativelab.com/in-residence">Moon In-Residence</a> program, based in Palo Alto, is designed to help entrepreneurs like you turn ideas into reality. Let’s build the future, together.

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<img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Thumbnail_eureca_5bc27eedbe.png" alt="Thumbnail_eureca.png">This alumni interview features individuals who experienced in-house entrepreneurship through a secondment from Mitsui &amp; Co. to Moon Creative Lab. This time, we spoke with members of the Eureca team, who took on the challenge of creating a business to foster space-related talent. What did they learn from their startup journey at Moon?<figure class="image image_resized" style="width:25%;"><img style="aspect-ratio:270/316;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/naoya_profile_d6835b20ed.png" alt="naoya profile.png" width="270" height="316"></figure>Naoya Shiraishi: Joined Mitsui &amp; Co. in April 2022 and was assigned to the Mobility Business Unit I. He was involved in investment management of the U.S. truck leasing business and business creation leveraging that expertise. After his entrepreneurial journey at Moon, he returned to Mitsui and now works in the Light Vehicle Solutions Business Division, engaged in passenger car sales and new business development in North America.<figure class="image image_resized" style="width:25%;"><img style="aspect-ratio:252/316;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/green_profile_47aba0d0a9.png" alt="green profile.png" width="252" height="316"></figure>Yasuhiro Hasegawa: Joined Mitsui &amp; Co. in April 2022 and was assigned to the HR &amp; General Affairs Division. He participated in the global HR system "Bloom" supporting career development for all group employees. After his secondment to Moon, he supported Moon venture CARRIUM on its HR team as an HR professional. He then transferred to the Integrated Digital Strategy Division. Currently, he supports IT/DX initiatives in the mobility sector, focusing on operational efficiency and new business creation. His lucky color is green.<figure class="image image_resized" style="width:25%;"><img style="aspect-ratio:264/316;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/yorifuji_profile_049f99ff51.png" alt="yorifuji profile.png" width="264" height="316"></figure>Haruka Yorifuji: Joined Mitsui &amp; Co. in April 2022 and was assigned to the Retail Business Unit. She was involved in intermediate distribution and product export for domestic and international retailers. Unlike her peers, she did not transfer to Moon but dedicated 20% of her working hours to entrepreneurial activities. She also contributes to the global expansion of her current business.*The project name "Eureca" was modified from "Eureka" (already trademarked) by changing "k" to "c."Table of Contents<ul><li>Co-founding business as a trio</li><li>Fostering Space Talent</li><li>Curriculum receives favorable reviews</li><li>From zero to one: experiencing the entire business journey</li></ul><hr><h3>Co-founding business as a trio</h3>Before joining Mitsui, Naoya Shiraishi, Yasuhiro Hasegawa, and Haruka Yorifuji participated in the company’s internship program, working together on a recycling-themed business project within the Mineral &amp; Metal Resources Business Unit. Their team won the pitch contest, and after joining Mitsui, each member was assigned to a different department. Despite being in different business units, they continued to meet once a week to discuss ideas they could bring to Moon using their diverse backgrounds.Shiraishi, influenced by his engineer father and the manga “Space Brothers,” had a strong interest in technology and space. Hasegawa, raised by teacher parents and accustomed to peer learning with siblings, was passionate about education and talent development. Yorifuji was interested in consumer behavior and psychology, especially in tourism-related fields.Around February 2023, about a year after joining Mitsui, the trio applied to Moon’s ILLUMINATE idea competition. They were selected to join a Moon program that helps materialize business ideas through workshops. The issue they focused on: the shortage of talent in the space industry.&nbsp;<h3>Fostering space talent</h3>The space business market is projected to reach 1 trillion USD by 2040. While Japan has the potential to lead through manufacturing capabilities and geographic advantages, the lack of talent is a critical issue.The team proposed a STEAM-based education product aimed at fostering talent. Specifically, they developed an educational curriculum for middle and high school students, simulating satellite development. The long-term vision included actual satellite launches to promote space education.In August, the team joined Moon’s incubation program and the project was accepted. By October, Shiraishi and Hasegawa were seconded to Moon to focus fully on business creation. Yorifuji, whose departmental work aligned with her goals, participated concurrently, dedicating 20% of her working hours to the project.&nbsp;<h3>Curriculum receives favorable reviews</h3><figure class="image"><img style="aspect-ratio:720/405;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/image7_3962540e67.gif" alt="image7.gif" width="720" height="405"></figure>"The first day of our secondment was filled with welcome events, but from day two, the freedom left us a bit perplexed," recalls Shiraishi.While Moon experts provide support, the project direction is left to the idea owners. The team started by defining goals, gradually gaining momentum through discussions. For the prototype, Shiraishi and Hasegawa utilized their programming skills to develop the learning tool themselves.During user tests, despite setting prices ten times higher than the market average, they secured customers from domestic educational institutions eager to purchase the curriculum.The product was an intuitive web application that visually demonstrated satellite mechanisms through simulations. It addressed a clear need: while STEAM education was gaining traction, many teachers had never experienced it firsthand, leading to confusion about effective teaching methods.Teachers praised the program, saying, "Students could think independently, engage hands-on, and experience the journey from concept to social implementation. Most importantly, they genuinely enjoyed it."However, scaling the business presented challenges. The team explored expanding beyond educational institutions to university students and professionals through e-learning platforms and talent introduction services. Although student feedback was positive, the team couldn’t achieve the necessary growth for sustainability. Unfortunately, the project was discontinued in March 2024.&nbsp;<h3>From zero to one: experiencing the entire business journey</h3>The three founders reflect on their entrepreneurial journey: &nbsp;Shiraishi: "We handled everything ourselves—user interviews, product design, app and landing page development, and user testing. Experiencing entrepreneurship firsthand was invaluable. From Mitsui’s perspective, it was a unique opportunity to understand the investor-recipient dynamic."&nbsp;Hasegawa: "It was the first time I discussed financial projections with such clarity, like estimating the required funds ten years ahead. Listening to user feedback, confirming feasibility, and designing UI myself was incredibly fulfilling. Making our first sale through direct outreach was profoundly moving."&nbsp;Yorifuji: "Managing the entire business, not just a part of it, and focusing on user-driven value rather than company assets through design research was significant. I believe colleagues working in consumer sectors should also experience this."&nbsp;The common thread among the three was the joy of creating something from nothing and the invaluable experience of being involved in every aspect of the business.They also faced the challenges of working as a trio. While diverse interests broadened perspectives, they sometimes led to differing visions. Yorifuji, balancing her main corporate role and the Eureca project, found it challenging to keep pace with the rapid discussions of her seconded teammates and struggled to maintain a clear 80:20 work split.Reflecting on their experiences, they shared their future aspirations:<img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/image8_7471c54df5.jpg" alt="image8.jpg">Shiraishi: “The methods I learned at Moon can be applied in various situations. The frameworks for visualizing ideas helped clarify what wasn’t fully understood within the team. Business creation is like mixed martial arts—you have to do everything and continuously learn what’s necessary. At the same time, it’s important to rely on others. In hindsight, I think I should’ve asked others for support more often. Since investment plays a crucial role in the space industry, I plan to gain experience in investment management at Mitsui &amp; Co. and return to the space sector when the time is right.”&nbsp;<img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/image4_de5c981fc9.jpg" alt="image4.jpg">Hasegawa: “Business creation felt like clearly defining your purpose and strategically playing the cards of skills you already have. I also discovered new “cards” beyond my original technical expertise—for example, earning stakeholders’ trust, energizing team members, resilience in overcoming challenges, and effective communication with engineers. At Moon, I was amazed by the performance that emerged when people with different strengths worked seamlessly together. Moving forward, I want to leverage the unique skills and strengths I’ve gained through these challenges in my career.”&nbsp;<img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/image2_432df8449a.jpg" alt="image2.jpg">Yorifuji: “The great thing about co-founding is the ability to complement each other’s strengths. Shiraishi and Hasegawa made significant contributions in technology and the space and education sectors, while I contributed from a marketing perspective, applying behavioral economics I studied at university. This challenge gave me a valuable sense of how I’m evaluated through my work and how much value I can create financially. The experiences gained will be useful not only for business creation at Mitsui &amp; Co. but also for future ventures at Moon and in a wide range of situations. Having the opportunity to pursue entrepreneurship while still being an employee is invaluable. I highly recommend participating in the workshops, even if that’s your starting point.”&nbsp;<hr>At Moon, we offer a variety of programs to support new business development. For learning programs, head to our website and check out <a href="https://www.mooncreativelab.com/learn?utm_source=blog&amp;utm_medium=eureca+story2503&amp;utm_id=eureca+story2503">Learn</a>. For incubation programs, see <a href="https://www.mooncreativelab.com/build?utm_source=blog&amp;utm_medium=eureca+story2503&amp;utm_id=eureca+story2503">Build</a>, and for growth programs, explore <a href="https://www.mooncreativelab.com/grow?utm_source=blog&amp;utm_medium=eureca+story2503&amp;utm_id=eureca+story2503">Grow</a>. To receive the latest updates, consider registering as a <a href="https://www.mooncreativelab.com/connect?utm_source=blog&amp;utm_medium=eureca+story2503&amp;utm_id=eureca+story2503">Moon Community Member</a>.Stay informed about the latest from startups working on business creation at Moon Creative Lab through the <a href="https://www.mooncreativelab.com/stories/page/1?utm_source=blog&amp;utm_medium=eureca+story2503&amp;utm_id=eureca+story2503">Moon Stories Blog</a>. &nbsp;

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Congratulations to Moon venture, <a href="https://www.variloom.com/">Variloom</a>, for winning the <a href="https://www.ispo.com/en/promotion/ispo-award-winner-rip-curl-mirage-3d-boardshort">ISPO 2024 Award</a>! Every year, the ISPO award honors outstanding products in the sporting goods industry — past recipients include North Face, Kathmandu, Arc'teryx, and Puma. Variloom, along with Rip Curl and Bilio, has received this year’s award for the creation of the Mirage3DP Boardshort, which integrates 3D printing technology and sustainable materials into an innovative boardshort that sets a new standard for comfort, durability, and eco-friendly design. &nbsp;<figure class="image"><img style="aspect-ratio:512/341;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/ISPO_award_e469d5f881.jpg" alt="ISPO award.jpg" width="512" height="341"><figcaption>From left: Danit Peleg (3D Printed Fashion Designer), Bethany Meuleners (Senior Product Development Lead, Moon), Milan Thompson (Global Head of Product Innovation &amp; Sustainability, Rip Curl), Kaichi Yokoyama (CEO, Moon), Billy Smith (Founder &amp; CEO, Bilio)</figcaption></figure>Using Variloom’s filament and 3D printing technology, the Mirage3DP boardshorts feature a 3D waistband for stability in the water, integrated panels for fit and ventilation, and a recyclable blend of bio-based TPU and wool for comfort and durability. “Winning the ISPO award for our innovations in sustainable 3DP material, production, and design is an amazing honor, and we could not be more pleased to receive this recognition with our partners Rip Curl and Bilio,” said Kaichi Yokoyama, Chief Executive Officer, Moon Creative Lab. “The Mirage3DP Boardshort made with Variloom’s 3D-printable materials is breaking ground for unrivaled comfort, resilience, fit, and performance. We will continue to work closely with Rip Curl to give customers completely on-demand, customizable, and 100% 3D printed and circular products made from sustainable materials.”&nbsp;<img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Mirage3dp_shorts_c37d33954b.png" alt="Mirage3dp shorts.png">In addition to its innovative filament, Variloom is further transforming the fashion industry by creating new systems and processes to bring production closer to the consumer and make circularity a reality. The patent-pending 3DP filament and print system balances softness, stretch, and adaptable performance by utilizing bio-based TPU with carefully selected natural additives and fibers. Variloom’s 3D printing technology will offer on-demand, on-site, print-to-shape 3D fabrication that exponentially reduces production waste, lead times, product inventory, and dependence on offshore manufacturing by bringing customizable production closer to consumers.To close the loop and improve circularity for a product’s end of life, goods made with the Variloom filament can easily be returned and recycled.&nbsp;<img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/MIRAGE_3_DP_INT_EXT_2_76bd96cf7c.png" alt="MIRAGE3DP_INT_EXT 2.png">“Our Variloom patents cover a number of ways to produce 3D printed textiles that are flexible, soft to the touch, and wearable with adaptable performance,” said Bethany Meuleners, venture lead, Sustainable Fashion, Moon Creative Lab. “The ISPO Award is a tremendous recognition of the work Moon, Rip Curl, and Bilio are doing in the area of sustainable and high-performance apparel and materials. We will be continuing to improve our capabilities and speed in our processes through innovations in revolutionary machinery to create and fully recycle these fabrics.”See Bethany talk more about Variloom in <a href="https://youtu.be/uMI13osJArI?si=qb5Ck69bIHbXbTjg">this video</a> and look out for the Mirage3DP boardshort, available in 2026.&nbsp;About Variloom Variloom is transforming the fashion industry by creating new systems and processes to bring production closer to the consumer and make circularity a reality. Variloom’s patent pending 3DP filament and print system balances softness, stretch and adaptable performance by utilizing bio-based TPU with carefully selected natural additives and fibers. The future of Variloom and 3D printing in soft goods offers on-demand, on-site, print-to-shape 3D fabrication that exponentially reduces production waste, lead times, product inventory, and dependence on offshore manufacturing by bringing customizable production closer to the consumer. For more information, visit <a href="https://www.variloom.com">www.variloom.com</a>.

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<img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Frame_1354_9ff9c573c6.jpg" alt="Frame 1354.jpg">Carrium Inc. was founded in June 2024 by Hiroyuki Narihara, who started business planning and service development as an Entrpreneur-In-Residence at Moon Creative Lab, and has officially released "CAREER FORTH," a career strategy support tool for corporate clients.<a href="https://www.careerforth.me/?utm_source=blog&amp;utm_medium=blog1218&amp;utm_id=blog1218">https://www.careerforth.me/</a>CAREER FORTH provides a function that quantitatively visualizes and maps potential future career paths for highly specialized young professionals who will play a central role in future business, based on the large data of one million people’s job changes. The company aims to expand the use of this service, especially among companies that provide career transition and career support services for professionals, and will support the provision of quantitative career advice based on objective data.The service has been undergoing business validation, service platform construction, and interface improvement at Moon since 2022, and a beta version of the service was launched in 2023. To date, six companies, mainly recruitment companies, have implemented the service.The company aims to expand the use of the service with the goal of "providing a digital map of career paths to realize data-driven, autonomous career strategies," as more and more human capital management is required in business activities.&nbsp;<figure class="image"><img style="aspect-ratio:1744/958;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/main_b23d9403c2.png" alt="main.png" width="1744" height="958"><figcaption>キャリアマップ機能によるキャリアパスの可視化</figcaption></figure>CAREER FORTH provides three main services to enable job seekers to autonomously build their career strategies and to provide quantitative career advice based on big data from a human resources support company.&nbsp;<ol><li>Career Map function: A map function that visualizes and presents possible future career path options based on the company/organization, industry, job type, etc.</li><li>Career Route: A route search feature that visualizes and displays the path to your career goals.</li><li>Reverse Route: An analytics feature that visualizes the type of job seekers flowing into the desired company, job type, and job field, and displays their career paths in reverse.</li></ol>&nbsp;Moon EIR and Carrium Inc. representative, Hiroyuki Narihara, joined Mitsui &amp; Co. in 2005. After working in business in the retail, distribution, and food industries, he was stationed in Southeast Asia for about 5 years. While working overseas, he was troubled by the difficulty of forming a professional identity throughout his life, and developed the business idea of “CAREER FORTH” to solve the same problem of people struggling with autonomous career formation in the 100-year life era.The company plans to develop and expand job information recommendation functions, personalize management tools and dashboards, and expand integrated data in order to realize a “career strategy management tool that everyone can carry in their pocket".&nbsp;<a href="https://prtimes.jp/main/html/rd/p/000000357.000060069.html?utm_source=blog&amp;utm_medium=blog1218&amp;utm_id=blog1218">Press release available here.</a>&nbsp;<h3 style="margin-left:0px;">About Carrium Inc.</h3><figure class="image image_resized" style="width:75%;"><img style="aspect-ratio:1600/900;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Frame_1354_6713adc11b.jpg" alt="Frame 1354.jpg" width="1600" height="900"></figure>Carrium Inc. is a data-driven, unbiased career planning support company. It offers "CAREER FORTH," a career visualization service for young professionals that utilizes big data on career changes. The service was commercialized at Moon Creative Lab, a venture studio of the Mitsui &amp; Co. group, and incorporated in June 2024. The company is currently working on a business aimed at realizing passionate professional lives through the creation of data-driven career strategies.&nbsp;<a href="https://www.carrium.co.jp/?utm_source=blog&amp;utm_medium=blog1218&amp;utm_id=blog1218">https://www.carrium.co.jp/</a>　<ul><li>Company name: Carrium Inc.</li><li>Representative: Hirotaka Naruhara</li><li>Registered capital: 10 million yen</li><li>Shareholders: Mitsui &amp; Co.</li><li>Address: 2F Spring Terrace Omotesando, 3-10-5 Kita-Aoyama, Minato-ku, Tokyo</li><li>Business: Operation and provision of CAREER FORTH, development of career-related services</li></ul><h3 style="margin-left:0px;">&nbsp;</h3><h3 style="margin-left:0px;">Related Blog</h3><a href="https://www.mooncreativelab.com/stories/idea-careerforth?utm_source=blog&amp;utm_medium=blog1218&amp;utm_id=blog1218">・Internal Motivation Is Your Greatest Asset: Why a Career Exploration Map was Needed ｜CAREER FORTH</a>

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<img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/image1_162e3ddbd3.jpg" alt="image1.jpg">Established in September 2023, aequol Inc. is a company that spun off of Moon Creative Lab venture Metajob!, a digital work matching service. It is developing a job matching platform for spot work and other services in an effort to provide equal work opportunities to all people. How did the idea come about?<figure class="image"><img style="aspect-ratio:1600/900;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/image2_9adb52cc44.jpg" alt="image2.jpg" width="1600" height="900"><figcaption>Naohiro Hoshino, CEO of aequol Inc. In 2021, he launched Metajob! as an Entrepreneur-in-Residence (EIR) at Moon Creative Lab and then incorporated it as a company in September 2023.</figcaption></figure>Table of Contents<ol><li>Helping launch Moon Creative Lab</li><li>Is labor shortage real?</li><li>Digital work level the playing field</li><li>Experiences become the true value</li></ol>&nbsp;<h3>1.Helping launch Moon Creative Lab</h3>How did you become an in-house entrepreneur at Moon?&nbsp;Naohiro Hoshino: Around 2016, I participated in the project that originally created Moon Creative Lab itself. Mitsui had been creating a long-term, 10-year vision and Moon was the centerpiece of that vision. In the next phase, we decided to start creating something from scratch, and we set up the motto "From 'tsunagu' (connect) to 'tsukuru' (create)."Later in 2018, Moon was launched and during an open call for ideas, I proposed my idea of&nbsp; a job-matching platform specialized for digital work, which was "Metajob!”At first, I was thinking of developing a platform that would bundle such things as remote-controlled delivery robots and remote-controlled construction work that can be done without having to go to the construction site, for example, or even telemedicine as another example.However, many remote-controlled robot technologies have not yet been put to practical use, so I decided to start with remote customer service, which we could start working on immediately.&nbsp;<h3>2.Is labor shortage real?</h3>Why did “digital” become the starting point?&nbsp;Naohiro: When I explain Japan's demographic projections and effective job openings to people overseas, they get very surprised. Certainly, the shortage of workers is one of the biggest issues facing Japan. However, from a micro-perspective, we also realize that it is not a simple matter, like the ratio of job offers to applicants = 1 or more, therefore there is a labor shortage.Even if the total amount of work exceeds the total number of workers, various barriers such as age, places to live, illness, nursing care, educational background, work experience, etc. prevent people from taking the first step. To begin with, there are few people who are willing to take any kind of Job. In other words, I feel that a lack of manpower appears to be there, partly because of those barriers.aequal's vision is to "help corporate business through individual life experiences.” We are trying to create a new market for non-manual spot-work, where people support corporate activities based on their unique experiences.If everyone stands on the same footing and runs the same 100 meters based on their own character, I think the result would be an interesting world based on different values than what we have seen so far.<h3>&nbsp;</h3><h3>3.Digital work level the playing field</h3>What made you feel challenged by work barriers?&nbsp;Naohiro: I was born and raised in “shitamachi” Tokyo [smaller, more familiar and traditional neighborhoods outside of the modern, cosmopolitan city, typically made of laborers, artisans, and merchants]. My parents were sole proprietors. Many of the families around me were like that. Because I grew up in such an environment, I thought it was natural that after graduating from high school, I would either find a job or go to college while earning tuition fees. At that time, I realized that there is a huge difference in the starting points for running those metaphorical 100 meters.I then began to wonder if it would be possible to create an environment in which all people could compete from the same starting point. The point is that I am not trying to develop "shoes that make you run faster.* My goal was to create a level playing field, and digital work was one of the approaches to achieve this.<h3>4.Experiences become the true value</h3>Isn't work dependent on past skills and background?&nbsp;Naohiro: When we tried to link digital workers with companies, we saw early on that securing social trust was an issue. However, there are actually ways of matching where the value is not in the skills or career, but in the individual’s experience itself.One example of this is the&nbsp;<a href="https://ijyu-chat.metajob.jp/?utm_source=blog&amp;utm_medium=CTA&amp;utm_id=Ijuuchat_LP">Ijuu Chat</a> immigration consultation service, released in October 2023 in collaboration with Japan Organization for Internal Migration (JOIN). In February 2024,&nbsp;<a href="https://numazu-ijyu-chat.metajob.jp/?utm_source=blog&amp;utm_medium=CTA&amp;utm_id=Ijuuchat_N_LP">Ijuuchat for Numazu</a> was launched through Numazu Livelihood, a portal site operated by Numazu City for immigrants and permanent residents. And in June 2024,&nbsp;<a href="https://ibaraki-ijyu-chat.metajob.jp/">Ijuuchat for Ibaraki</a> was launched for Ibaraki prefecture. We hope to make this available nationwide.&nbsp;Until now, local government officials in each area have tried to explain the convenience of living in that area, which is something that prospective immigrants want to know about. In Ijuu Chat, ChatGPT gives a rough answer, and then digital workers who have lived in the area answer the details beyond that. For example, if you ask, "What is the best area for a single mother to live?” a person with experience will answer that question.This is what makes it valuable – not the skill, but the experience. The fact that you have lived there becomes a value in itself. This system can be used not only for immigration but also for travel, and if a large log of exchanges can be accumulated, data utilization is also possible.The knowledge we have gained through our various practices is being applied in a wider range of areas as technology advances. The first remote customer service project we undertook was with a company that operates a karaoke box. By taking detailed sensory data from workers, we were able to get a variety of opinions, such as the difficulty of free talk and the demand for fortune-telling. We were able to start quizzes, including murder mysteries and quick-press quizzes, and collect a variety of data as a result.Now we are able to use that knowledge to conduct increasingly in-depth interviews, such as talking to people who have been using a cosmetics brand's products for more than 10 years, or one company talking to loyal users of a rival company.Although the public has high expectations for automation through AI and robots, the actual cost of 100% automation is significant, and the division of roles between AI and people is expected to continue to be an important point in the future. I believe that digital work will play a major role there.<hr>Naohiro Hoshino established&nbsp;<a href="https://aequol.com/?utm_source=blog&amp;utm_medium=CTA&amp;utm_id=aequol_LP">aequol Inc.</a> on September 14, 2023. In October 2023, he released&nbsp;<a href="https://ijyu-chat.metajob.jp/?utm_source=blog&amp;utm_medium=CTA&amp;utm_id=Ijuuchat_LP">Ijuu Chat</a>, a migration consultation service operated by both AI and people, in collaboration with the Organization for Promotion of Migration and Interchange. In January 2024, he collaborated with Chukyo Television Broadcasting Corporation and launched&nbsp;<a href="https://www.ctv.co.jp/studyjam/?utm_source=blog&amp;utm_medium=CTA&amp;utm_id=StudyJam_LP">Study Jam</a>, a non-advertising method to reach Generation Z and create fandoms. Naohiro has also launched Metajob Research, an online interview service that enables users to obtain candid opinions from consumers, and&nbsp;<a href="https://aequol.com/posts/SNOKlBuY?utm_source=blog&amp;utm_medium=CTA&amp;utm_id=vtuberscoring">Super-Subjective Vtuber Scoring</a>, a karaoke scoring tool that uses Vtuber digital workers, which Moon Creative Lab is currently helping Naohiro implement.Moon Creative Lab also supports various other ventures. Please check our&nbsp;<a href="https://www.mooncreativelab.com?utm_source=blog&amp;utm_medium=CTA&amp;utm_id=aequol_idea_interview_en">official website</a> to learn more.&nbsp;

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Hear from a Moon Design Lead on how language plays a key role in managing projects, and the importance of creating spaces that take diverse languages into consideration.<hr><h3>Key Learnings</h3><ul><li>Be considerate of multiple languages used across a team.&nbsp;</li><li>Diversity produces more powerful conversations and outcomes.</li><li>Connecting through language creates empathy amongst team members.</li></ul><hr><img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/PXL_20230426_092649278_2_1578932014.jpg" alt="PXL_20230426_092649278~2.jpg">I have never joined a project that departed from a specific business unit but had the aim to aggregate not only different departments but also a very complex system of stakeholders and project partners. But that changed with my recent experience with Agritech, a project that was born inside the Mobility Business team at Mitsui &amp; Co.’s headquarters. When the project arrived at Moon through a workshop, it was already formed by professionals from Logistics, DX, Machinery, and Food Business Units. Not only that, but the team had members from Mitsui &amp; Co. Japan and Mitsui &amp; Co. São Paulo, Brazil. The project was born from a unique business opportunity to collaborate with a development team from a partner (a large Japanese electronics manufacturer) that had been developing solutions in global connectivity and smart sensing on a planetary scale.&nbsp;&nbsp;As Moon, our initial challenge was to facilitate conversations among such a diverse team, and also support possible paths where the technologies developed by the partner could be applied to generate business in Brazil – while also improving the quality of processes in areas where Mitsui &amp; Co. is active in South America.&nbsp;&nbsp;Because Moon has its headquarters in Palo Alto, and a big part of our team and structure work on an English-speaking basis, English tends to become the main language used when we host workshops or work on projects with teams coming from different backgrounds. This is also common for Mitsui &amp; Co. since the company is present in more than 60 countries globally.&nbsp;&nbsp;For me, this project was especially exciting, not only because I was familiar with the Brazilian context and would work with a product targeting the place where I lived for a big part of my life, but also because I was in the middle of a large group of professionals who could speak three languages I am fluent in Portuguese, English, and Japanese. In the beginning, I was excited thinking about how that would be advantageous to me since I was leading the project. However, what came after was the realization of how language plays a key role in efficiently managing projects, as well as generating successful business. But this realization also came with learning about how to create spaces, frameworks, and processes that consider that.<img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/IMG_0050_9fd9d55fb5.jpg" alt="IMG_0050.jpg">It is important to remember that English is a useful, global&nbsp;lingua franca, but it also presents as a hegemonic power that can affect a professional’s confidence and work quality when we get lost in translation. The key learning I had was that the language barrier might cover up creativity. Many professionals who might have brilliant insights might step back, afraid of attempting to speak up in English which they might feel is insufficient. This was a common comment we received from professionals in Japan while running user interviews for&nbsp;<a href="https://goril.jp/">GORIL</a>, a language-learning app and former Moon venture that I also worked on. When people have to communicate in a language in which they aren’t fluent, defending their point of view or presenting a proposal might be negatively affected. In other words, the rhetoric might lack its full potential. Lastly, miscommunication also happens when people are listening. When information is being passed verbally in a language that one is not 100% fluent in, interpretation might be difficult, hence, reacting or responding to it might also be compromised.<img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/GORIL_285e5dfa13.jpeg" alt="GORIL.jpeg">I could list a dozen more aspects of miscommunication issues. Still, instead, I want to bring up some key learning tactics to improve communication and efficiency when two or more languages are being used in a project work environment.&nbsp;1. The Ones Who Get It All Make sure your team has an individual who can fluently deal with the languages involved in the project. This person can step in to clarify lost in translation moments and additionally might have cultural insights into each language, which can be helpful for conflict handling.2. Plain Language No matter if the language is English or another, if the other team members speak the language that is being used but is not 100% fluent, make sure to speak slowly and with seamless breaks between words – this is a classic podcast technique, by the way. Do not bring many expressions, figurative language, or highly complex vocabulary.3. Read People's Reactions and Add ComplementsNot just the facilitator, but also other team members should have the role of checking on everyone’s reactions and complementing conversations, statements, or questions that might sound too complex to be interpreted. They could even rephrase sentences for someone who could not fully communicate in the language being used, helping to close any gaps. Rephrasing is a great tool, and to be honest, sometimes it happens even if you do speak the same language. It is not always that we can be 100% clear using words.&nbsp;4. Allow Plurality Create teams who can speak multiple languages. The more bilingual or trilingual members you have, the more powerful the conversations and outcomes will be. And if some of the members do not speak a certain language, support them in learning it, even if they don’t become fluent or use it in daily life. Connecting with the language of their colleagues or business partners is an important tool for increasing empathy.&nbsp;<img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/PXL_20230320_163413890_41462b4011.jpg" alt="PXL_20230320_163413890.jpg">In our project with Mitsui &amp; Co., our partner, and many Brazilian stakeholders, we live within three languages. Of course, sometimes things become more complex, but what we try to avoid by all means is criticism and team members behaving with an air of superiority due to their language capabilities. But more important than anything, we make sure that all the information, coming from whichever of the three languages, is easily translated as context to all members so everyone can always be on the same page, at all times.&nbsp;Machi Rezende, Design Lead<img class="image_resized" style="width:25%;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Moon_Creative_Lab_Machi_1_da27c89ed0.jpg" alt="Moon Creative Lab_Machi_1.jpg">

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Carbon Mileage is a venture from Houston, Texas that incentivizes air travelers to make carbon-conscious choices to enable a sustainable aviation ecosystem. Currently incubating at Moon Creative Lab, the Carbon Mileage team underwent a quick sprint to better understand decarbonization within the airline industry and plan their next course of action.&nbsp;<hr><h3>Key Learnings:</h3><ul><li>Defining a problem statement.</li><li>Identifying key users and stakeholders.</li><li>Understanding users through research.</li></ul><hr><figure class="image image_resized" style="width:75%;"><img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Carbon_mileage_pledge_9f7a3bbd54.png" alt="Carbon mileage pledge.png"></figure>The Moon team recently met with Carbon Mileage, one of the ventures selected to be part of our Boost incubation program. Over the course of two days at our Palo Alto studio, we dug into the problem the team is seeking to solve: incentivizing decarbonization in the airline industry. Two days might seem like a lofty goal, but for us, we thrive in a short-time bound environment. Rather than spending unreasonable amounts of time reworking the same problem over and over again, two days allowed the team to make quicker decisions and confidently map out all necessary steps.&nbsp;&nbsp;&nbsp;Before the workshop began, the team outlined three main goals they were wanting to achieve during the two days:&nbsp;<ol><li>Define the problem statement.&nbsp;</li><li>Name the biggest assumptions and build a user research plan to de-risk them.</li><li>Commit to a product hypothesis.</li><li>Work on team building to sustain momentum remotely.&nbsp;</li></ol>&nbsp;<h3>Defining a Clear Problem Statement</h3>Before any project starts, it’s important for the team to align on a clear problem statement before identifying a possible solution. By defining a problem statement, this prepares the team to further investigate different solutions through proper research and confidently act on the best proposed solution.&nbsp;&nbsp;&nbsp;Carbon Mileage defined their clear problem statement as, “How might we engage air travelers in decarbonization efforts?” which evolved from the original statement that fixated on the idea of an incentivisation program. The original problem statement felt narrow and closed-minded to how much broader the team could explore decarbonization efforts. By switching the problem of only having an incentivization program to thinking more broadly towards engaging customers, this allowed the team to think much deeper into possible solutions.&nbsp;&nbsp;&nbsp;&nbsp;<h3>Analyzing Target Customers and Stakeholders&nbsp;</h3>After defining the problem statement, it’s important to analyze who the true stakeholders are, also known as the target audience of the Carbon Mileage program and all those who would be involved in Carbon Milage’s solution. The team outlined four main stakeholders: airlines, air travelers, travel organizers, and sustainable fuel suppliers. Beyond identifying stakeholders, it’s important to get to know them even more by determining what motivates them to act a certain way or make specific purchasing decisions. By specifying key motivations, Carbon Mileage can leverage this information as a way to build engagement amongst target users and explore solutions to their problem statement.&nbsp;&nbsp;<h3>Mapping Out the User Journey To Better Understand the User Experience</h3><figure class="image"><img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/carbon_mileage_2_d30c966b9b.png" alt="carbon mileage 2.png"></figure>Aligning the user journey with the product hypothesis allowed the team to visually see where in the target audience’s journey it would make the most sense to implement Carbon Mileage.&nbsp;The team first explored, “How might Carbon Mileage reward travelers?” Some ideas included priority boarding, travel status, points redeemable for sustainable merch, and additional airline miles. Then the team explored how this might align with reduced carbon emissions. Ideas included buying carbon credits to compensate for annual travel and traveling with lighter bags to reduce fuel usage.&nbsp;While listing all of these ideas out is important, what makes the ideas even more tangible is creating concept cards to help paint a clearer picture of what direction the team feels is the ideal solution. By creating prototypes of the ideas, the team is able to confidently visualize the possibility of an idea before acting on it.&nbsp;&nbsp;&nbsp;<img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Carbon_Mileage_bd0574516a.png" alt="Carbon Mileage.png">&nbsp;<h3>Name Assumptions and Build a Research Plan to De-Risk Them&nbsp;</h3>With these concept cards, the team then built out a user research guide to de-risk any of their previous assumptions. By gathering early feedback from Moon team members, the Carbon Mileage team was able to commit to a product direction during the workshop.&nbsp;What was unique about this user testing experience was that it was the first time Carbon Mileage team members asked open-ended questions and avoided leading questions about their product. A leading question might look like, “Would you pack lighter if it meant to be rewarded by product credits?” rather than open-ended questions like, “What is the first thing that comes to mind about air travel?” The reason for asking open-ended questions versus leading questions was to widen the knowledge base for the team, unleashing new insights into what potential customers might bring. Many times teams lean on assumptions to answer the root of their problem rather than exploring the truest needs of their users.&nbsp;Taking the exploration even further, the team created a landing page to test the value proposition with users. Why a landing page? It’s quick, it’s tangible, and it’s the first exploration of the product that might speak to potential customers.&nbsp;<h3>What’s Next for Carbon Mileage &nbsp;</h3>The team agreed that there needs to be even more exploration of de-risking the most critical assumptions by engaging further user research with key stakeholders, focusing on travelers and airlines. Additionally, there needs to be a design experiment to test the theory that IF consumers were rewarded for choosing carbon reduction efforts, they would do so.Since this workshop was only two days, the team agreed that this would need to happen at a later time. We look forward to learning more about Carbon Mileage in the coming months as they begin to explore further together with Moon.If a workshop similar to this sounds interesting to you and your team, Moon would love to hear from you. Contact us at <a href="mailto:hello@mooncreativelab.com">hello@mooncreativelab.com</a> to start the conversation of how we can help your organization, team, or startup begin digging deeper into the root of the problem you’re seeking to solve.&nbsp; &nbsp;

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<h3>Key Learnings</h3><ul><li>Rapid testing is necessary when beginning a venture.</li><li>When something isn’t working, reiterate and pivot.</li><li>User testing is crucial to finding your venture’s direction.</li></ul><figure class="image"><img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Dell_bae8f30afe.jpg" alt="Dell.jpg"><figcaption>Dell dela Torre, co-founder of Inna Circle</figcaption></figure>Moon Venture Inna Circle is an online child care matching service created by Grace Aldas and Dell dela Torre, two women who faced struggles as new mothers in the Philippines. Looking for a community to help address common struggles that come up when raising a child, Grace and Dell created Inna Circle to help themselves and others throughout new parenthood in the Philippines and across South East Asia.Being a modern mother today can truly be challenging. Balancing a full-time job and managing a household is no easy feat. New mothers Grace and Dell did not want to have to choose between their careers and ensuring their children received proper care. As full-time employees of Mitsui, they found themselves in this predicament during the COVID-19 pandemic. Attending regular work meetings, juggling daily tasks, and having to homeschool kids – all while trying to find time to work on Inna Circle – was an overwhelming daily routine for both of them. To help Grace and Dell achieve their vision for Inna Circle during this challenging time, I joined their team when they started incubation at Moon.&nbsp; Their original idea was to develop a product or service that could support working mothers, providing them with some peace of mind while reducing the stress of juggling child care and work. Our initial focus was to address the most pressing issues many mothers face: finding a peaceful balance between focusing on work and the duty of taking care of their kids.<figure class="image"><img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Inna_Circle_group_c6bf31d65d.jpg" alt="Inna Circle group.jpg"><figcaption>The Inna Circle team</figcaption></figure><h3>Adapting to Challenges</h3>Both joining Moon Creative Lab and building a product from the ground up were unique and challenging experiences for Grace and Dell. They had to quickly adapt to changes in mindset, working style, and business environment that were quite different from their regular day jobs. We also felt the challenge of managing our time wisely as we stretched across different time zones, putting pressure on when we could meet on Zoom calls and work together as a team.Another challenge the team faced was during the product-definition phase. We initially had a concept to provide child care sessions to help mothers gain more personal free-time. We tested this by running a three-day child care pop-up in Manila and followed these sessions with user interviews to help us better understand expectations. We soon learned that this concept would be difficult to scale because building a space takes a lot of time and resources, especially when compared to building something digitallyThis led the team to reevaluate our approach and focus on the core problem mothers faced: the desire to work on their personal endeavors while ensuring their children were well taken care of. &nbsp;<h3>Becoming Our Own Customers</h3>With these results, the team regrouped and came up with a new product idea: a digital platform for booking caretakers, or “childminders,” whenever needed. However, this idea presented its own challenge of differentiating itself from existing child care services in the Philippines. Through interviews, we discovered that many interviewees had already hired caregivers at home but were dissatisfied with their quality, leading to trust issues. Mothers felt that many caregivers lacked proper education and qualifications, and were given the position out of necessity.This revelation provided valuable insight on how to position Inna Circle services and win the market: by offering high-quality childminders who could benefit both mothers and children.Before committing fully to this new product direction, Grace and Dell tested the service by becoming their own customers and also acting as childminders for other mothers. The results were highly positive, with mothers expressing satisfaction and the ability to focus on other important tasks. &nbsp;<h3>International Growth Challenges</h3>Another significant challenge, perhaps the most substantial one, was that Inna Circle marked Moon's first venture outside of Japan with real customers ready to pay for the service. However, the team ran into some complex legal barriers regarding international payment business models when they officially launched.After extensive effort and communication, Grace and Dell managed to navigate these financial barriers and were finally ready to launch Inna Circle in Manila. The entire process was arduous, but it provided valuable lessons in dealing with business licenses internationally and how to support global ventures in the future.<figure class="image"><img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Dell_and_Grace_ffee39ac55.jpg" alt="Dell and Grace.jpg"><figcaption>Grace Aldas and Dell dela Torre, founders of Inna Circle</figcaption></figure><h3>Lessons Learned</h3>The experience of rapid testing, quick decision-making, and agile pivoting became valuable lessons for Grace, Dell, and the entire team. As a designer, I learned the significance of user testing and encouraged the team to change direction when necessary.Grace and Dell also learned the importance of directly engaging with users, adopting a human-centered approach, and embracing the concept of rapid iteration and pivoting when something isn’t working. They pushed themselves outside of their comfort zones to connect with the startup industry in the Philippines and engage with potential business partners – experiences that were entirely new to them.On a personal level, building a business alongside Grace and Dell has been an incredibly valuable learning experience. From directly interacting with customers (mothers and childminders) and experimenting scrappily with limited resources, we truly ran like a startup. And it all resulted in us achieving our goals and learning the most from our users. Our process involved continuous learning, testing, pivoting, building quickly, and validating our market. It was crucial to remain honest about what is working, what isn't, identifying obstacles, and not being afraid to ask for help.Inna Circle serves as an ideal role venture model that others can learn from. The service already boasts at least 120 bookings per month, a number that is still increasing to this day. The team launched a new landing page at the end of August with improved access to the booking platform, resulting in an increase in the number of users and childminders in the service pool. &nbsp;What’s NextInna Circle is still in the process of growing its business in the Philippines. The next big step is pursuing B2B collaborations with large companies (over 2,000 employees) in the Philippines.Learn more about Inna Circle at <a href="https://www.theinnacircle.com/">theinnacircle.com</a> and stay connected through their <a href="https://www.facebook.com/InnaCircle.ph">Facebook</a> and <a href="https://www.instagram.com/innacircle.ph/">Instagram</a>.&nbsp;&nbsp;Yo Yeh, Senior Designer<img class="image_resized" style="width:25%;" src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/Moon_Creative_Lab_Yo_2_1_1_e61332b6a9.jpg" alt="Moon Creative Lab_Yo_2 (1) 1.jpg">

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<a href="https://www.voox.me/">VOOX</a> is a platform that offers a curated collection of bite-sized audio content for lifelong learning. Content is narrated by the author in order to accurately convey and express what they intend. This can sometimes be quite difficult to achieve when read by someone other than the author themselves. Founder Hong Guihua shares why she decided to create VOOX and the impact her company is looking to create.<h3>In this blog:</h3><ul><li>“I like books but I’m unable to read them.”</li><li>Right plan, wrong content</li><li>Keeping authors authentic</li><li>Connecting authors, editors, and publishers</li><li>Bringing authors and readers together</li></ul><hr><figure class="image"><img src="https://moon-website-prod-images.s3.us-west-1.amazonaws.com/image1_2b52554b2b.jpg" alt="image1.jpg"><figcaption>Hong Guihua launched VOOX in May 2020 and released the application in 2021. &nbsp;</figcaption></figure><h3>“I like books but I’m unable to read them.”</h3>I have always been interested in audio services for two main reasons:<ol><li>While I like books and think they are important, I found myself unable to read them. Especially difficult books; if it is a classic or a book with complex content, it is very difficult to read, let alone understand.</li><li>When I was stationed in Indonesia back in 2016, I had to drive to work for two years. I had spent a lot of time driving and audio content was a crucial means of consuming information for me. I had always used different forms of audio content, including radio, and I had a strong interest in audio services such as audiobooks, news delivered by voice, audio lectures on economics at Peking University, and so on. &nbsp;</li></ol>However, compared to the U.S. and China, Japan had hardly any audio content other than radio. The only thing that existed were podcasts for learning English. There were so few options!&nbsp; I thought that offering a variety of audio content in a different format would grow in Japan. When I had learned about Moon's open call for new business ideas, I started thinking about my idea and how I might commercialize it. I refined my idea, pitched it to Moon and upon acceptance was transferred to Moon where I had launched the VOOX website in the summer of 2020.&nbsp;<h3>Right plan, wrong content</h3>At first, there were only three people on the VOOX team and we didn't have any background knowledge on how to create content. But the important things we wanted to do back then are the same as what we want to do now: provide content that could be listened to within 10-minutes, organize the information so that it’s easy to navigate, and make learning easier and more accessible to everyone.&nbsp; Initially, we tried to create 100 10-minute segments of content focused on the theme of economics, something we thought everyone would like to learn more about. But it turned out that it wasn't interesting content for listeners. Our planning was right, but the content itself just wasn’t interesting enough. It proved impossible to listen to such long content all the way through. I decided to look for an editor. Then I met Fumio Iwasa, the current editor-in-chief of VOOX, who has 30 years of experience in book editing and is also a former editor-in-chief of the Harvard Business Review. Together, we reviewed the world view and editorial policy at VOOX and arrived at the current format, a series of six 10-minute episodes, which allows us to offer a variety of topics.&nbsp;<h3>Keeping authors authentic</h3>At first, we tried to make 100 episodes, but we soon learned that even if we divided the episodes into 10 series, the content would start to overlap in the middle of the series. For this reason, we decided to limit the number of episodes to six.&nbsp; We prepared a landing page and recruited about 120 users to test it out. On that page, we provided three recorded samples:&nbsp;<ol><li>A narrator reads the trend summary articles published by VC.</li><li>A narrator reads their own summary of the book <a href="https://www.amazon.co.jp/Blitzscaling-Lightning-Fast-Building-Massively-Companies-ebook/dp/B0791239V7/ref=sr_1_2?__mk_ja_JP=%E3%82%AB%E3%82%BF%E3%82%AB%E3%83%8A&amp;crid=3D4QYFT3EFJB2&amp;keywords=blitz+scaling&amp;qid=1695110423&amp;sprefix=blitzscaling%2Caps%2C151&amp;sr=8-2">BLITZSCALING</a>.</li><li>The book <a href="https://www.amazon.co.jp/%E8%B5%B7%E6%A5%AD%E3%81%AE%E7%A7%91%E5%AD%A6-%E3%82%B9%E3%82%BF%E3%83%BC%E3%83%88%E3%82%A2%E3%83%83%E3%83%97%E3%82%B5%E3%82%A4%E3%82%A8%E3%83%B3%E3%82%B9-%E7%94%B0%E6%89%80-%E9%9B%85%E4%B9%8B/dp/4822259757">The Science of Entrepreneurship: Startup Science</a> is explained by the author himself.</li></ol>The recordings with commentary by the authors themselves achieved the best results, much more than the others.&nbsp; Option 3 was originally listed as "commentary by the author," whether the content was read by a third-party narrator or by the author. But after qualitative interviews with users about their impressions and the extent to which they remembered the audio content, we learned that the users who chose “commentary by the author themself" were the ones who reportedly retained the most information. When creating audio content, our goal is to try and preserve the author's authenticity as much as possible. We prepare a simple bulleted list of questions for the author to address at the time of recording instead of providing a script for them to read. We don’t edit the recordings, although we sometimes re-record any mistakes. This method seems to work well for not only the user, but also the author.&nbsp; It really helps the authors to organize their thoughts. As a matter of fact, there is even a newly published book based on the content of a VOOX talk. The author, who had no intention of writing a book, realized that he could turn his audio content into a book after talking about it at VOOX. We connected the author with a publishing company, which eventually led to the publication of his book. With an increase in such cases, we have come to realize that VOOX is beginning to produce new benefits not just for authors and listeners, but also for editors and publishers.&nbsp;<h3>Connecting authors, editors, and publishers</h3>Originally, the main objective of VOOX was to have authors read and comment on their own content in audio form. However, every time we spoke with the authors, they would digress and tell stories that went beyond the books in discussion. Then I tried asking authors to not only talk about the applicable book, but also about the entire topic or subject. By doing so, we developed brand-new audio content, which further developed into new publications. One time, an author was writing a book and got a little stumped, so he decided to try and overcome his writer’s block by talking about it on VOOX. That author happened to be our editor-in-chief, but we used VOOX as a place to reinvigorate his inspiration and perspective.&nbsp; Sometimes an author will use it in that way, and other times, they'll have a topic that they've been trying to write a book on, but have neglected it for a long time. So, they'll talk about it on VOOX as a way to refresh their ideas.&nbsp; When you think about it, there are a number of advantages for editors to work with VOOX – it’s a place to learn about authors who are not yet widely known. It’s a place to relieve authors of stumbling blocks and dead-ends and a place to stimulate planning and ideas. It’s a place to discover new authors. And, of course, a place to promote books. In fact, more and more people are contacting us organically. When we find a good book and contact the publisher, the publisher, in turn, contacts us to ask what we think about the book. We are also hearing more from people who are interested in the books that have been published on VOOX. I am very happy to say that in our third year, we are gradually expanding our relationships not only with authors and editors, but with publishers as well.I was happy to hear one of our editors say, "I wasn't sure where I could transfer my book editing skills, but now I know that I can use them in this kind of situation.” I was excited to hear that he thought VOOX could be a new way to apply his skills.<figure class="media"><oembed url="https://vimeo.com/859211849"></oembed></figure><h3>Bringing authors and readers together</h3>Nowadays, the number of people who read books is decreasing rapidly. I don't want this to continue, so I hope VOOX can become a service that can create synergy with books. We did not set out to replace books, but to introduce them. On top of that, we are trying to create a deeper connection between readers and authors. We are currently reaching more people by making VOOX content available on Amazon’s Audible. On the other hand, we think that for fans and listeners of a particular author, even 60 minutes of content isn’t enough, so we are trying to create more ways to deepen the communication between authors and readers. The "pre-publication book club" was one of the ideas we came up with to address that issue. Learn more in the video below (in Japanese).<figure class="media"><oembed url="https://vimeo.com/859212188"></oembed></figure>Because of the coronavirus pandemic, we had never been able to hold an offline event before. But when we held our first in-person event to meet authors, it was more exciting than we had ever imagined. I remember that the authors were very lively because readers came to the events. We plan to do more of these events in the future. Since audio content is a niche market, we are always thinking about ways to make it more widely known. With a Japanese magazine, if 50,000 people know about your business, you can say that everyone knows about it to some extent. Or if the book is on the shelves of a bookstore, you can feel a sense of response. We are still creating content one by one, thinking about how we can create a similar outcome with VOOX.&nbsp;*This article was originally written in Japanese and has been translated and edited for clarity.<hr>VOOX launched its <a href="https://www.voox.me/">website</a> in 2020, followed by its app (<a href="https://apps.apple.com/jp/app/voox/id1546175303">iOS</a>, <a href="https://play.google.com/store/apps/details?id=me.voox&amp;hl=en&amp;gl=US&amp;pli=1">Android</a>) in 2021. A book’s worth of knowledge is narrated directly from leading experts from various fields, including Taizo Son, Dai Tamesue, Ken Kusunoki, Shu Yamaguchi, and others. New series are available for free for two weeks after its release. In June 2023, VOOX began providing content to Audible, the world's largest audiobook and audio content production and distribution service. On June 27, an event was held to celebrate the publication of Surrender Theory with former professional baseball player and current business coach, Yuhki Takamori. In July, VOOX also held a pre-publication reading of Maturity Theory with Dai Tamesue. Follow VOOX on <a href="https://twitter.com/VOOX_jp">X (formerly Twitter)</a> for the latest news and useful knowledge from each series. &nbsp;

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